Privacy Policy and Terms & Conditions

GENERAL Terms and Conditions for using our Services

• Clothes need to be counted at the time of delivery in front of the delivery guy and any discrepancy be notified at that time only.
• Clothes will be handed over to security or friend or neighbor in case of customer not being available only when a written confirmation is provided from the customer in the form of a mail or text message.
• The Store will need minimum 2 days after the day of complaint to give an update on the issues raised.
• The store tries to deliver clothes on time but sometimes due to unforeseeable circumstances there might be a delay in delivery.
• Some stains are very tough and not covered under this service agreement. So, if the stains don’t go, we will not be held responsible.
• In case of damage to a cloth, the damage should be reported to the store within 48 hours of delivery.
• In case of damage to a cloth, the store will try to rectify the damage. In case of failure in doing that, 5 times the amount of the service availed for, will be reimbursed. The maximum compensation is limited to 5 times the service price, subject to a maximum of Rs 1000 per garment. The garment for which the compensation is made shall be retained by the store.
• All garments received by us are photographed and inspected to check for stains and damages. We will share the details with the customer and process the garment only with the customer’s consent. If any damage or stain happens after this stage, then we will strive to rectify it. If we are unable to rectify the damage or stain caused by our processing the above limit of maximum compensation will apply.
• In spite of the simple professional control carried out at the time of the reception of the articles, we cannot be held responsible for the damage due to non-identifiable properties or not detectable defects such as: insufficient resistance of fabrics or the seams, bad reaction of the colours or the impressions, presence of a pen in the lining, former defects, deterioration of the buttons, loops, zippers, shoulder pads, ornaments, etc., or if the label of maintenance is incorrect. A responsibility for contracting or modification of the colours remaining in the usual tolerances is excluded. The store aims to provide the best quality of cleaning available as per its standard methods; however, does not guarantee the removal of all stains on an article. Stain removal is a very complicated process and we do not guarantee stain removal in any case. Whenever possible, the store will notify the customer of stains and issues that cannot be resolved due to further possible damage to the fabric. The need for a particular treatment must be obvious especially in the event of delicate characteristics of the textile easily recognizable or stains which require a special treatment. The symbol of maintenance and/or the indication of the care on the label of maintenance are determining for the cleaning of the textiles.
• We take special care in handling all types of cloths. But, due to the basic property of some clothes, they will bleed colours on their own. In such cases, store won’t be liable for any loss. The store is not responsible if the customer forgets something in the clothes and it gets damaged and/or misplaced.
• We are not liable for any articles such as pen drive, keys, wallets, or other such items left in the clothes given. We will try our best to return them, however we do not guarantee them.
• It is a strict policy of the store to not process damaged, torn, or stained clothes. It will be done only on special request and written approval (Either by mail or SMS) by the customer.